SHIPPING OPTIONS
UK Delivery
- Standard Delivery (FREE): Delivery within 5 business days after dispatch (including Saturdays, excluding public holidays)
- Next Day Delivery (£5.99): Order before 1 PM for delivery within 1 business day after dispatch (excluding weekends and public holidays)
European Delivery
- FREE on orders over £150 (€199)
- Standard Rate starting from £9.99 for orders below threshold
- Delivery within 7 business days after dispatch
- All VAT and taxes prepaid for EU countries
International Delivery
- Available worldwide from our UK warehouse
- Rates starting from £9.99
- Delivery times up to 20 days (including Saturdays, excluding public holidays)
Please Note:
- Delivery options may vary by product and destination
- Free delivery excluded for international orders, gift vouchers, and premium delivery services
- We reserve the right to decline delivery to unsecured addresses (communal postal addresses, PO boxes, etc.)
RETURNS POLICY
Return Process
- Request a Returns Merchandise Authorization (RMA) number at: www.myneocore.com/ReturnRequest
- After receiving your RMA, ship the item within 10 days following the provided return instructions
100-Day Return Guarantee. Eligibility Requirements
To qualify for an exchange or full refund:
- Returns must be initiated within 100 days of purchase date
- Products must be in as-new condition with absolutely no signs of use
- All original packaging must be intact and undamaged
- Original receipt must accompany the return
- Refunds will be processed via the original payment method
Return Package Requirements
All returns must include:
- Complete original packaging in pristine condition
- All accessories included with the original purchase
- All instruction manuals
- Complete warranty documentation
Important Notes
- Tablets must be in pristine, as-new condition with no scratches, marks, or other signs of use
- Items showing any evidence of use or wear will be rejected for return
- Incomplete returns may incur a restocking fee of up to 50% of the original purchase price
Special Conditions
Refurbished Items
- 3-month warranty (not eligible for standard 2-year warranty)
- 14-day return window (not eligible for 100-day return policy)
Defective Items
- No restocking fee for defects reported within 180 days of purchase
- Return shipping costs covered by NEOCORE
Shipping Insurance
- We recommend insuring your return shipment
- NEOCORE is not responsible for parcels lost or damaged during return shipping
For further assistance, please contact our customer service team. This policy does not affect your statutory rights.