Shipping & Returns Policy
At NEOCORE, we are committed to providing a seamless shopping experience with customer-friendly shipping and returns options to ensure your satisfaction with every purchase.
Shipping
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Free UK Delivery
We offer free standard delivery within the UK. Your order will arrive within 5 business days after dispatch, including Saturdays but excluding public holidays. -
Next Day UK Delivery - £5.99
For urgent orders, next-day delivery is available for £5.99. Please place your order before 1 pm. Delivery will be made within 1 business day after dispatch, excluding Saturdays, Sundays, and public holidays. -
Free EU Delivery
Enjoy free delivery across the EU for orders over £150 (€199). For orders under this threshold, delivery starts at £9.99. Your order will arrive within 7 business days after dispatch. -
International Delivery
We ship worldwide from our UK warehouse, delivery starts at £9.99. For non-EU destinations, delivery times are up to 20 days, including Saturdays but excluding public holidays. Please note, VAT and taxes are prepaid for all EU countries.
Please be aware that delivery options may vary depending on the product and destination. Free delivery is not available for international orders, gift vouchers, or premium delivery services. We reserve the right to withhold delivery if we believe the address is insecure, such as communal postal addresses or PO boxes. In such cases, we will notify you promptly.
Returns
We offer an extended 100-day return policy for your peace of mind.
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Return Process
To initiate a return, please request a Returns Merchandise Authorisation (RMA) number via the link below. Once issued, send the item back to us within 10 days using the provided return instructions.
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Conditions for Returns: To qualify for an exchange or full refund, items must be returned in their original packaging and condition within 100 days, along with your receipt. Refunds will be processed using the original payment method.
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Return Requirements: Items must be in their original condition, including all packaging, instructions, warranties, and accessories. If these conditions are not met, a restocking fee of up to 50% of the product price may apply.
Additional information:
- Refurbished Items: Please note that refurbished items are excluded from our 2-year warranty and 100-day return policy. Instead, refurbished items come with a 3-month warranty and a 14-day return window.
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Defective Items: If the return or exchange is due to a defect within 180 days of purchase, no restocking fee will be charged, and we will cover the return shipping costs.
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Insurance: We are not responsible for parcels lost or damaged during return shipping. Please ensure your parcel is adequately insured.
For further details or assistance, please contact our customer service team. Your statutory rights are not affected.