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Terms and Conditions


Terms & Conditions

1. Company Information

Company Name: Mobitrade Limited
Trading As: Neocore
Registered Address: Trident Business Centre, 89 Bickersteth Road, London, SW17 9SH, United Kingdom
Company Registration Number: 07784364
VAT Number: GB143514338
Email: info@tfortablet.com

2. Products & Services

We offer a range of electronic products, including but not limited to Android tablets, portable speakers, and related accessories.

3. Pricing & Payment

All prices are listed in GBP (£) and include VAT at the applicable rate. We accept payments via major credit/debit cards and other payment methods as indicated at checkout.

4. Shipping & Delivery

  • Shipping Locations: We ship to addresses within the United Kingdom.

  • Delivery Timeframe: Orders are typically dispatched within 1-2 working days. Delivery times may vary based on location and selected shipping method.

  • Delivery Confirmation: Once your order is dispatched, you will receive a confirmation email with tracking information.

5. Returns & Refunds

  • Return Window: You have 100 days from the date of receipt to return new, unused items for a full refund.

  • Return Conditions: Items must be returned in their original condition and packaging. Proof of purchase is required.

  • Return Process: To initiate a return, please contact our customer service at info@tfortablet.com with your order details.

  • Refunds: Refunds will be processed within 14 days of receiving the returned items.

6. Warranty

All new products come with a 2-year warranty covering manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or unauthorized repairs.

7. Delivery Disputes

  • Delivered Parcels: If tracking information indicates that a parcel has been delivered, we are not liable for refunds or replacements.

  • Undelivered Parcels: If a parcel has not been delivered within 14 working days from the dispatch date, please contact us to initiate an investigation.

8. Limitation of Liability

Mobitrade Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

1. Introduction

This Privacy Policy outlines how Mobitrade Limited ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from neocore.store.

2. Data Controller

Mobitrade Limited is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect the following information:

  • Identity Data: Name, username, or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment card details.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Profile Data: Purchases or orders made by you, your interests, preferences, feedback, and survey responses.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Personal Data

We use your personal data to:

  • Process and deliver your orders.

  • Manage your account.

  • Communicate with you about your orders or account.

  • Send you marketing communications (if you have opted in).

  • Improve our website and services.

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To fulfill our contract with you.

  • Legal Obligation: To comply with legal requirements.

  • Legitimate Interests: To improve our services and communicate with you.

  • Consent: Where you have provided consent for specific purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have rights including:

  • Access to your personal data.

  • Correction of inaccurate data.

  • Erasure of your personal data.

  • Objection to processing.

  • Restriction of processing.

  • Data portability.

To exercise any of these rights, please contact us at info@tfortablet.com.

8. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure.

9. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties except as necessary to provide our services or as required by law.

Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device to help the website provide a better user experience.

2. How We Use Cookies

We use cookies to:

  • Understand and save user preferences for future visits.

  • Compile aggregate data about site traffic and interactions to offer better site experiences.

  • Enable functionalities such as shopping cart and checkout processes.

3. Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Help us understand how visitors interact with our website.

  • Functionality Cookies: Remember choices you make to improve your experience.

  • Targeting Cookies: Deliver relevant advertisements to you.

4. Managing Cookies

You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

If you have any questions regarding our Terms & Conditions, Privacy Policy, or Cookie Policy, please contact us at info@tfortablet.com.

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