Dear Customer,
Thank you for your feedback, and we sincerely apologise for any inconvenience caused. Upon reviewing your case, I can confirm that our team has responded to all your messages. Additionally, it seems there may have been a misunderstanding—the case you purchased is designed for the NEOCORE E2 model, not the E2S, which is clearly stated in the product description.
We kindly ask you to check your emails for our replies regarding your return request. If you continue to face issues with the returns process, please let us know, and we’ll assist you directly.
Thank you for your understanding,
NEOCORE Support Team